Refund policy

Last updated: February 2026

This Returns & Refunds Policy applies to purchases made directly from Fortralife.com and is incorporated into Fortra Life, Inc.’s Terms of Service.

First-Time Purchase Satisfaction Guarantee

We offer a first-time purchase satisfaction guarantee, subject to the terms below.

Returns and refunds are available only on your first purchase from Fortra Life, Inc., provided that:

  • The return request is submitted within 30 days of delivery confirmation
  • The purchase was made directly through Fortralife.com
  • All conditions in this policy are met

Eligible Returns

For eligible first-time purchases:

  • One (1) opened unit may be returned
  • Any additional units from the same order must be unused, unopened, and in original packaging

Opened or used products beyond one unit are not eligible for return or refund.

Refund Limits & Verification

  • Only one refund per customer or household is permitted
  • We reserve the right to verify refund eligibility using order history, account details, shipping address, and payment method

Non-Returnable & Non-Refundable Items

The following are not eligible for return or refund:

  • Subscription renewal orders
  • Orders not canceled at least 7 days before the next scheduled shipment or billing date
  • Promotional or free items
  • Clearance or final sale items
  • Products purchased from third-party retailers
  • Orders flagged for suspected abuse, fraud, or excessive returns

Subscription Orders

Subscription charges are considered authorized once processed.

You are responsible for all charges incurred prior to cancellation, including shipments that have already been processed or are in transit.

To avoid being charged for your next subscription order, subscriptions must be canceled at least 7 days before the next scheduled shipment or billing date. Failure to cancel before this deadline does not entitle you to a refund.

Refund Processing

Refunds are not guaranteed and are issued only if all eligibility requirements are met.

Approved refunds will be issued to the original payment method. Shipping fees are non-refundable, except where required by law.

Return Shipping

Customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping method, as Fortra Life, Inc. is not responsible for lost return shipments.

Policy Enforcement

We reserve the right to deny returns or refunds if we determine that a customer is engaging in refund abuse, excessive returns, or policy manipulation.

Contact

For questions about returns or refunds, please contact us at:

Email: support@fortralife.com